Welcome to Usermuse! We’re glad you’re here. Usermuse is a product operated by Remake, LLC, a Delaware-based company. These Terms of Service (“Terms”) govern your use of our website, platform, and any related services (collectively, the “Service”). By using Usermuse, you agree to these Terms, so please read them carefully.

 

 

By accessing or using Usermuse, you agree to be bound by these Terms, our Privacy Policy, and any other guidelines or policies we may post. If you do not agree to these Terms, please do not use our Service.

 

 

To use Usermuse, you must be at least 18 years old and capable of entering into a legally binding contract. If you’re using Usermuse on behalf of an organization, you’re agreeing to these Terms on behalf of that organization and confirming that you have the authority to do so.

 

 

To use certain features of Usermuse, you may need to create an account. You are responsible for maintaining the confidentiality and security of your account information. If you suspect unauthorized use of your account, please notify us immediately. We are not liable for any loss or damage arising from your failure to safeguard your account.

 

 

You retain ownership of all content you submit, post, or display on Usermuse (“Your Content”). By providing Your Content, you grant Remake, LLC a non-exclusive, royalty-free, worldwide license to use, display, modify, and distribute Your Content solely for the purpose of operating and improving the Service.

 

You are responsible for the content you create and share on Usermuse. Your Content must not violate any laws or infringe on the rights of others. We reserve the right to remove or modify Your Content if we believe it violates these Terms or applicable laws.

 

 

Usermuse provides tools and services that leverage AI to enhance your user research processes. While we strive to provide accurate and reliable services, we do not guarantee that our Service will be error-free or uninterrupted. Your use of the Service is at your own risk.

 

 

Some features of Usermuse may require payment. If you choose to purchase any paid services, you agree to provide accurate payment information and to pay all fees and applicable taxes. All fees are non-refundable unless stated otherwise. We reserve the right to change our pricing at any time, with prior notice to you of any changes.

 

 

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using the Service, you agree to the collection and use of your data in accordance with our Privacy Policy.

 

 

You agree not to misuse Usermuse. This includes, but is not limited to:

 

•Using the Service for any unlawful purposes.

•Attempting to interfere with or disrupt the Service or its operation.

•Reverse engineering, decompiling, or disassembling any part of the Service.

•Uploading any harmful or malicious software, including viruses or harmful code.

•Infringing on the rights of others, including intellectual property rights.

 

We reserve the right to suspend or terminate your access to the Service if you engage in any prohibited activities.

 

 

By using our Service, you understand and agree that:

 

•Data Collection and Use: We may collect, use, and share your data as described in our Privacy Policy. This includes call transcripts, recordings, and other data generated through your use of the Service.

•Data Retention: We retain data for as long as necessary to provide the Service or as required by law. You can request the deletion of your data, and we will comply promptly.

•Compliance with Laws: You are responsible for ensuring that your use of the Service, including any data you collect, complies with all applicable laws and regulations.

 

 

You’re free to stop using Usermuse at any time. We reserve the right to suspend or terminate your access to the Service, with or without notice, if you violate these Terms or if we believe your actions could harm our users or the company.

 

 

Usermuse is provided “as is” and “as available” without any warranties, express or implied. We do not warrant that the Service will meet your requirements, be accurate, or be available at all times. To the fullest extent permitted by law, Remake, LLC disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

 

 

To the maximum extent permitted by law, Remake, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

 

•Your use or inability to use the Service.

•Any unauthorized access to or use of our servers.

•Any interruption or cessation of transmission to or from the Service.

•Any bugs, viruses, or harmful code that may be transmitted to or through the Service by any third party.

•Any errors or omissions in any content.

 

 

You agree to indemnify and hold harmless Remake, LLC, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including legal fees and costs, arising out of or in any way connected with your use of the Service, your violation of these Terms, or your violation of any rights of another.

 

 

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any disputes arising out of these Terms or your use of the Service will be resolved in the state or federal courts located in Delaware, and you consent to the jurisdiction of those courts.

 

 

We may update these Terms from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Terms on our website and providing notice via email at least 30 days before they take effect. Your continued use of Usermuse after any changes to these Terms constitutes your acceptance of the new terms.

 

 

If you have any questions or concerns about these Terms, please contact us at [email protected]